Telcos point to flexibility of 4G 'add-on'
ST poll finds 90% of mobile users did not know 4G was an extra service
Published on Apr 18, 2014 8:01 AM
Local telcos defended their policy of offering 4G services as an "add-on" to 3G services yesterday, claiming it offers customers flexibility.
It came after StarHub announced plans on Tuesday to start charging for the 4G add-on, which it currently offers for free - as do SingTel and M1.
Few other countries operate such a system and an online poll of almost 1,000 people by The Straits Times last night revealed that close to 90 per cent of all mobile users thought that they had already bought a 4G mobile plan and did not know 4G service was merely an extra with a 3G plan.
StarHub claimed that free 4G access was a promotion with an expiry date, as indicated in its brochures and on its website.
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