Telcos to drop 4G add-on charges for customers on contracts
Published on Apr 23, 2014 8:05 PM
All three telcos have decided not to charge customers on contracts for their 4G add-on services after the industry regulator stepped in to investigate the matter.
It came after StarHub announced plans last Tuesday to start charging for the 4G add-on, which it currently offers for free - as do SingTel and M1. It plans to charge most of its 4G customers $2.14 a month from June 1 for the add-on service.
An online poll of almost 1,000 people by The Straits Times last Friday revealed that close to 90 per cent of all mobile users thought that they had already bought a 4G mobile plan and did not know 4G service was merely an extra with a 3G plan.
In a statement Wednesday evening, the Infocomm Development Authority (IDA) said "there is significant consumer confusion over the service plans they signed up for".
To continue reading, log in if you are a subscriber
If you are not a subscriber, you can get instant, unlimited access here