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Singapore's service sector needs to rate itself globally: Lim Swee Say

Industry has improved, but so have those in other countries: Swee Say

Published on Jul 24, 2014 9:22 AM
 
The manufacturing sector usually measures whether it is up to the mark, but not so much the service sector, which ought to check how it stands against the rest of the world, said labour chief Lim Swee Say. -- PHOTO: ST FILE

The manufacturing sector usually measures whether it is up to the mark, but not so much the service sector, which ought to check how it stands against the rest of the world, said labour chief Lim Swee Say.

But at least the sector is starting to benchmark itself domestically, noted Mr Lim at a global conference on service excellence yesterday, citing a customer satisfaction index started by the Institute of Service Excellence in 2007. The index had its highest-ever score last year.

"While we have improved, other countries are improving as well," Mr Lim, who is also Minister in the Prime Minister's Office, told reporters. As a result, he said, every sector in the industry has to step up and "be prepared to innovate and change".

Employers and customers have a role to play too. "We want every employer to be a better employer, workers to be better workers, customers to be better customers," said Mr Lim, the secretary-general of NTUC.

 
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