Thursday, May 28, 2015Thursday, May 28, 2015

Labour chief calls for nation of better customers

Published on Apr 28, 2014 8:16 AM
Mr Lim Swee Say said: “The labour market will remain tight until 2020, and even tighter all the way to 2030.” -- ST PHOTO: JOSEPH NAIR FOR ST

Workers providing a service are not the servants of their customers, said labour chief Lim Swee Say, as he called for a nation of better customers in his annual May Day message released yesterday.

Overly demanding customers would cause even more of a strain on the labour crunch, which is here to stay for years to come, he added. “As we strive to become a more advanced economy, we must also strive to be a nation of better customers and better people.”

Although Labour Day on May 1 has traditionally been used by the National Trades Union Congress (NTUC) to celebrate workers’ contributions to Singapore, the labour movement is turning its focus – for the first time – to customers, with a campaign to get them to show more appreciation to workers.

“Instead of complaining that the service standard in Singapore is still not good enough, why don’t you ask yourself ‘Are the customers in Singapore good enough?’” said Mr Lim, who is NTUC secretary-general.

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