Labour chief calls for nation of better customers
Published on Apr 28, 2014 8:16 AM
Workers providing a service are not the servants of their customers, said labour chief Lim Swee Say, as he called for a nation of better customers in his annual May Day message released yesterday.
Overly demanding customers would cause even more of a strain on the labour crunch, which is here to stay for years to come, he added. “As we strive to become a more advanced economy, we must also strive to be a nation of better customers and better people.”
Although Labour Day on May 1 has traditionally been used by the National Trades Union Congress (NTUC) to celebrate workers’ contributions to Singapore, the labour movement is turning its focus – for the first time – to customers, with a campaign to get them to show more appreciation to workers.
“Instead of complaining that the service standard in Singapore is still not good enough, why don’t you ask yourself ‘Are the customers in Singapore good enough?’” said Mr Lim, who is NTUC secretary-general.
To continue reading, log in if you are a subscriber
Enjoy 2 weeks of unlimited digital access to The Straits Times. Get your free access now!