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ActiveSG: Free credit scheme to spur exercise hits a snag

New booking system overwhelmed by flood of sports enthusiasts

Published on May 16, 2014 6:36 AM

A programme that aims to get people to exercise by giving them free credits to book venues like tennis or badminton courts has hit a wall, as many found it hard to book facilities.

Dozens of sports enthusiasts have complained that they could not carry out the bookings under the ActiveSG scheme, which uses a smartphone application.

Mr Vincent Caldeira, who said he spent an hour trying to book a tennis court, called the new system "a mess".

"I get error messages all over the place, including "Oops! Looks like there has been a hiccup, check back in a bit!" when I try to pay! This is a real disgrace for all sports enthusiasts," he wrote on the ActiveSG Facebook page.

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Background story


There are processes that can be improved. We seek the public's patience and understanding while we mitigate these issues.

- Mr Lai Chin Kwang, chief of ActiveSG, Sport Singapore


have signed up for free ActiveSG membership


worth of credits to be given to citizens and permanent residents


Given to each member to pay for entry to gyms and swimming pools, or to offset 30% of cost of signing up for sports programmes