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ActiveSG: Free credit scheme to spur exercise hits a snag

New booking system overwhelmed by flood of sports enthusiasts

Published on May 16, 2014 6:36 AM
 
-- PHOTO: LIANHE ZAOBAO

A programme that aims to get people to exercise by giving them free credits to book venues like tennis or badminton courts has hit a wall, as many found it hard to book facilities.

Dozens of sports enthusiasts have complained that they could not carry out the bookings under the ActiveSG scheme, which uses a smartphone application.

Mr Vincent Caldeira, who said he spent an hour trying to book a tennis court, called the new system "a mess".

"I get error messages all over the place, including "Oops! Looks like there has been a hiccup, check back in a bit!" when I try to pay! This is a real disgrace for all sports enthusiasts," he wrote on the ActiveSG Facebook page.

 
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Background story

WORKING ON PROBLEMS

There are processes that can be improved. We seek the public's patience and understanding while we mitigate these issues.

- Mr Lai Chin Kwang, chief of ActiveSG, Sport Singapore


OVER 258,000 PEOPLE

have signed up for free ActiveSG membership

$380 MILLION

worth of credits to be given to citizens and permanent residents

$100 CREDIT

Given to each member to pay for entry to gyms and swimming pools, or to offset 30% of cost of signing up for sports programmes

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