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Opinion
 
EYE ON SINGAPORE

Want to improve service? Serve up compliments too

Published on May 15, 2014 5:09 PM
 
-- ST ILLUSTRATION: MANNY FRANCISCO

LATE last month in his May Day message, labour chief Lim Swee Say called for a nation of better customers.

Overly demanding customers would cause even more of a strain on the labour crunch, he said.

My first reaction, like many others, was to turn defensive. I could be a better customer if I got better service, I thought.

Particularly stinging were his words: "Instead of complaining that the service standard in Singapore is still not good enough, why don't you ask yourself, 'Are the customers in Singapore good enough?'"

 
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