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Malaysia Airlines MH17 crash: Carrier waives fees for passengers who change itineraries

Published on Jul 19, 2014 12:18 PM
A visitor reads a prayer for passengers onboard Malaysia Airlines flight MH17 that crashed in eastern Ukraine, at a shopping mall in Kuala Lumpur on July 19, 2014. In a statement, the carrier said it will waive fees for passengers who wish to change itineraries. -- PHOTO: AFP

Latest media statement from Malaysia Airlines over downing of flight MH17:

In light of the MH17 incident, Malaysia Airlines will be waiving any change fees for passengers who wish to make changes to their itinerary to any MH destinations.

Passengers who wish to postpone or cancel their travel plans can obtain a refund, including for non-refundable tickets.

Our Enrich passengers will also receive fee waivers for any changes to their travel itinerary, as well as refunds of miles should they choose to cancel their redemption tickets.

These waivers are only applicable from July 18, 2014 until July 24, 2014, for travel between July 18, 2014 until Dec 31, 2014.

Passengers who wish to make changes to their travel plans may contact the nearest Malaysia Airlines ticketing office, or call our global Call Centre at 1-300-88-3000.

Malaysia Airlines deeply regrets the loss of MH17, and is very much appreciative of the support from our passengers.