Mega-slide event Slide The City Singapore has been postponed indefinitely. This has been announced two weeks before it is set to take place originally, from Nov 25 to 27, at The Float @ Marina Bay.
The organiser, Brunei-based event management company Heroes, e-mailed ticket-holders on Nov 10 to notify them of the postponement due to "unforeseen circumstances".
The event is a family-friendly water-themed party featuring a 1,000-feet (305m) slide, which would stretch over a space about the size of three football fields. Tickets, starting from $35, began sales in August.
It is not known how many tickets have been sold or if the event organiser has a new date in mind. Heroes did not reply to The Straits Times' queries.
Some ticketholders tried to contact the organiser but also received no response initially. This prompted one customer, who wants to be known only as Ms Seah, to visit the company's premises in Paya Lebar on Tuesday, only to learn that the address belonged to an accountancy firm, which Heroes is a client of. Staff at the firm said that they would help to contact the organiser.
Ms Seah subsequently shared this information on Slide The City Singapore's Facebook page and received a reply from the organiser stating that they "are working on the refund process".
"They replied to my messages on Facebook to to say that they will get back to me about the refund by this week," she tells The Straits Times on Tuesday night (Nov 15).
Tickets were bought through the event's website, where users were redirected to the website of an American online community where visitors can search and register online for races and recreational activities.
In Singapore, a ticketing agency like Sistic would hold the payments for an event till it has concluded so full refunds for an event that does not take place can proceed smoothly.
UPDATE: Slide The City replied to The Straits Times' e-mail queries on Thursday (Nov 17): "We are currently waiting for Active Network the online registration company to give us a definite date on when all sliders will receive their full refund. We will make a public announcement when the answer is definite from Active Network."