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Policyholders reading newsletters posted outside the AIA customer service center at Finlayson Green yesterday. Efforts to ease customer concerns apparently paid off, with feewer worried policyholders lining up for answers. -- PHOTO: FANCIS ONG
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Mr Mark O'Dell, AIA Singapore's executive vice-president and general manager, resigned last night. Market sources said he has been looking for opportunities outside AIA for a while. -- ST FILE PHOTO
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