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Morning commuters at Johor's new CIQ complex formed long snaking queues as they waited for buses to take them into Singapore yesterday. The option of just walking across the Causeway, which was possible at the old terminal, is no longer available, so more people are relying on buses to cross into the Republic. The Malaysian authorities said another reason for the bottleneck is that commuters are not familiar with the new complex. -- ST PHOTO: MUGILAN RAJASEGERAN