Forum: TPG has assured IMDA it will resolve customer service issues

TPG Telecom at Orchard Central on April 29, 2020. ST PHOTO: KELVIN CHNG
Updated
Sep 17, 2020, 06:18 AM
Published
Sep 17, 2020, 05:00 AM

We thank Mr Lim Choo Beng for his feedback on TPG and its customer service standards (Telco's seniors' offer disappoints, Sept 11).

The Infocomm Media Development Authority (IMDA) expects operators to take consumers' feedback seriously.

We have asked TPG to investigate all complaints and resolve issues raised expeditiously. TPG has assured IMDA that it will invest more resources to improve the customer service experience, including hiring more customer service staff, and setting up a dedicated hotline for senior customers.

We are closely monitoring the situation, especially the steps taken by TPG to resolve all customer service issues.

Foo Wen Dee

Director

Communications and

Marketing Division

Infocomm Media Development Authority

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A version of this article appeared in the print edition of The Straits Times on September 17, 2020, with the headline Forum: TPG has assured IMDA it will resolve customer service issues. Subscribe

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