ON SUNDAY, my family and I boarded SMRT bus service 188R at 2.55pm at the Resorts World Sentosa bus terminal.

The bus driver refused to let my mother, who was in a wheelchair, board the bus via the rear door ramp. The bus driver insisted that Service 188R was not a wheelchair-friendly service, despite my showing him the wheelchair logo on the bus itself.

The bus had fewer than 10 passengers, yet, the driver insisted that my mother board the bus from the front, up the steps, in pain.

Why was there such little compassion for the elderly?

Steven Yong Teck Sin