Whenever a train disruption occurs, it is not only train commuters who are affected.
SMRT needs to realise that its transport role and responsibility extend beyond those on board trains.
Many others who do not normally take trains would be fighting with those who do, during a disruption, for buses and taxis to get home or to get to work.
On the roads, the spillover effects of train breakdowns would be felt by drivers - be they bus, car or taxi drivers - as commuters now rely on the roads to get home. This puts added strain and stress on drivers in having to cope with more congested roads.
SMRT's ability to provide excellent transport service ultimately affects the ability of the entire transport ecosystem within Singapore to function efficiently.