Currently, flat owners have to collect their keys from the HDB Hub in Toa Payoh.
As the one-year defects liability period for new Housing Board flats is effective from the date of key collection, flat owners have to then rush to the new flat to check for defects, report any to the Building Service Centre (BSC), then make an appointment with the BSC for a joint inspection.
Why not allow the issuing of keys to flat owners to be done on site at the BSC?
Both owners and BSC technical staff can then inspect the flat together to ascertain if any rectification is necessary, and resolve any doubts there and then, thus saving time and manpower resources.
Loong Chik Tong