The Immigration and Checkpoints Authority is committed to ensuring safe, efficient and orderly immigration clearance at our checkpoints ("More order needed at Woodlands Checkpoint" by Mr Syed Abdul Muneef Syed Muhammad; Forum Online, Oct 12).

Our officers monitor traffic conditions at the checkpoints closely and take necessary measures to balance security priorities while ensuring smooth and orderly clearance for commuters.

For example, during peak hours, when there is a high volume of vehicles and commuters, more officers are deployed to manage the traffic situation.

Checkpoint users can help to ensure a smooth and safe journey for all by observing traffic rules within the checkpoints, and following our officers' guidance to ensure their safety.

Ronnie Tan

Head

Public and Internal Communications

Corporate Communications Division

Immigration and Checkpoints Authority