It is not just older HDB blocks that have problematic lifts. Even lifts in blocks that are less than five years old can have issues ("Govt to ramp up lift inspections islandwide"; March 12).

I live at Block 308B, Ang Mo Kio Avenue 1. In March 2014, I gave feedback to the Ang Mo Kio Town Council that one of the lift doors would open by about 20mm and then close again with a loud bang whenever the lift reached the 28th storey.

I do not know whether a thorough check was done.

Two months later, in May, my daughter got trapped inside the lift.

In August, a day after the lift underwent monthly servicing, the lift door opened and closed more than four times at the 28th storey.

When I notified the town council again, the officer just forwarded my e-mail to the lift contractor to ask for a check. The town council did not ask the contractor what caused the problem.

In December last year, there was a heavy downpour and all three lifts in the block were down. When I contacted the HDB, I was told that maintenance was under the purview of the town council.

Last month, I was in the lift just above the 26th storey when there was a sudden jerk and the lift descended back to the 26th storey. I quickly got out.

This time, I contacted the Building and Construction Authority (BCA) but received the same reply that maintenance is under the town council.

I understand that lifts are maintained monthly by the lift contractor. However, can't a town council officer be present to ensure maintenance is done properly? Why did the town council wait for a resident to inquire before asking the contractor what caused the problems?

Also, I hope that the HDB and BCA can take such feedback more seriously and take steps to resolve the problems.

Ong Hwee Eng