On Dec 21 last year, I ordered two food hampers through Singapore Post to be delivered for Christmas.

The hampers were delayed. I made numerous phone calls and was given assurance of delivery.

However, after two weeks, I was told that the hampers had gone missing, and I was advised to make a police report. A week later, I was told the hampers were found and could be delivered.

Eventually, the hampers were returned to me, with certain contents past their expiry dates, leaving me unable to pass on the festive gifts.

I am amazed that not only were the hampers not delivered, but I also had to pay delivery charges for their return.

Numerous attempts to seek clarification on the issue have gone unanswered in the last six months.

Each time I sought assistance, I spoke to a different operator. All promised to return my call or get a supervisor to do so, but none has done it.

It is disappointing that our national delivery system delivers third-class standards, leaving me in such a predicament.

Jacob Cheng Yen Chuan