I empathise with Mr Soh Kar Chiang ("Remove need for mobile phone number for SingPass 2FA set-up"; Dec 27). I had the same experience when trying to set up the SingPass two-factor authentication (2FA) for my mother, who has difficulty walking.
I called the SingPass hotline and was given the same information. I asked the staff to convey our concern to the management and to waive the need for the mobile phone number, as my mother does not own a mobile phone and we already have the 2FA token.
All digital initiatives need to be inclusive and seniors' concerns need to be taken seriously.
Lim Tong Wah