As a frequent traveller, I have witnessed many incidents of verbal abuse directed at cabin crew by not only unruly passengers, but also those who seem ignorant of the basic rules of courtesy towards service staff ("S'pore to toughen laws against unruly air travellers"; July 25).
Besides having to deal with intoxicated passengers who become unruly, cabin staff also often have to bear with verbal abuse over the issue of carry-on bags.
I have seen passengers arriving on planes with overweight bags, expecting the cabin crew to lift and stow them in the overhead compartments.
Passengers must understand that if they cannot take responsibility for storing their heavy personal belongings, then they should not expect others to do it for them. These bags should be checked in.
Also, passengers who need wheelchairs should not be allowed to pass rolling suitcases off as carry-on bags to avoid paying extra charges to check them in.
Overly broad rules on carry-on bags have an effect on the safety of cabin crew and service staff.
Worse, much time and effort are wasted in dealing with extra baggage taken on board.
As we become more affluent and well-travelled, our demands are rising and we become more impersonal.
We must take a hard look at how we treat people in the service industry.
Richard Thong Kok Mun