Apologies for train delays starting to ring hollow

An SMRT employee in Yishun handing out pamphlets on alternative modes of transport to commuters, on June 2, 2017, during the North-South Line delay.
An SMRT employee in Yishun handing out pamphlets on alternative modes of transport to commuters, on June 2, 2017, during the North-South Line delay. ST PHOTO: SEAN LIM

"We apologise for the inconvenience caused" - this statement has been uttered by the authorities on so many occasions that it is losing its meaning.

It may just be an "inconvenience" to the authorities but to commuters it means arriving late for work, meetings, examinations, seminars, interviews, movies, and getting back home late for dinner and the family.

That inconvenience is causing too much frustration and anxiety (Commuters feeling frustrated after recent train delays; June 29).

Breakdowns and disruptions of the frequency seen in recent times would not be tolerated in other areas of life.

The faults appear to happen at about the same time of the day - either during the morning or evening peak hours when the trains are jam-packed.

Could this overloading of commuters be a primary cause of these breakdowns?

Neo Poh Goon