We thank Mr Ravi Govindan for his feedback ("Improve system at Woodlands Checkpoint"; last Monday).

Woodlands Checkpoint is one of the busiest land checkpoints in the world, with more than 300,000 travellers passing through daily.

Unlike air and sea traffic which is scheduled, the land traffic situation is dynamic and varies over time. It is also more challenging to manage because of the different types of goods and passenger vehicles crossing our land checkpoints.

We seek the understanding and cooperation of all checkpoint users as stringent security checks are needed to detect and prevent criminals, undesirable persons and prohibited goods from entering or leaving Singapore.

The Immigration and Checkpoints Authority (ICA) makes it a point to adjust and calibrate its security measures and processes according to the prevailing security assessment and traffic situation.

For example, more manpower is deployed and additional counters and lanes are opened during peak hours. At other times, security checks need to be tightened.

We appreciate the feedback given by Mr Govindan and will take that into account as we continue to make improvements to our processes at the land checkpoints.

ICA is committed to enhancing checkpoint clearance efficiency while ensuring that we keep our checkpoints and borders secure.

Ronnie Tan
Head
Public and Internal Communications
Corporate Communications Division
Immigration and Checkpoints Authority