Will fines benefit consumers?

While all is good and fair that NetLink Trust was fined over and over for failing to deliver fibre orders to home and business users on time ("Singapore fibre network builder fined $450,000"; last Thursday), how much actually goes to compensate consumers who were affected by this? Do any of these monies go to consumers at all?

Likewise, for companies like Singtel and SMRT, whenever they are fined for faults committed, do the consumers, who were the ones who were directly affected, receive any form of compensation?

Vanessa Chan (Ms)

A version of this article appeared in the print edition of The Straits Times on October 27, 2015, with the headline 'Will fines benefit consumers?'. Print Edition | Subscribe