Weighing scales at supermarket chain checked regularly

We thank Mr Ng Chong Kee for his feedback ("Wrong weights for vegetables at supermarket"; Forum Online, Tuesday).

Our investigation revealed that the weighing error was due to a misaligned tray on the affected weighing scale.

This was an isolated incident and was rectified immediately when it was discovered.

Records have indicated that the affected weighing scale was just recently calibrated for accuracy. It has since been rechecked again and verified by the authorities on Thursday.

No other scales in the store were affected.

For added assurance, we have also instructed all our stores islandwide to recheck their weighing scales and to re-weigh all produce to ensure accuracy.

Additional measures have been implemented to ensure that such an error does not occur again.

All scales at FairPrice outlets are regularly inspected and calibrated by a government-certified vendor.

The scales are also frequently checked by store operations staff and surprise checks are conducted by the authorities to ensure that the scales comply to industry standards and guidelines.

To safeguard the interests of our customers, we also have in place a policy where we will give a full refund for or exchange the products that have been inaccurately labelled.

Customers may contact our customer relations hotline at 6552-2722 or e-mail us at general.feedback@fairprice.com.sg should they have any enquiries or feedback to share.

We apologise for any inconvenience caused to Mr Ng and his neighbour.

Jonas Kor

Director

Corporate Communications

NTUC FairPrice

A version of this article appeared in the print edition of The Straits Times on November 14, 2015, with the headline 'Weighing scales at supermarket chain checked regularly'. Print Edition | Subscribe