With so much online buying taking place, and post offices in many parts of the world getting a new lease of life, Singapore Post has to seriously look into the delivery process for registered mail.

Currently, the postman comes without any notice and tries to make delivery.

If no one is at home, he leaves a notice to have the item collected at the nearest post office.

Since almost all registered items contain the recipient's phone number, a simple solution would be to send the recipient a text about the delivery in advance.

The postman can also call the recipient if there is no response at the door.

It is time SingPost uses technology to improve its service and minimise the waste of resources.

Hannah Kogilam (Ms)