Slow response to maintenance feedback via iTown@SG app

When the iTown@SG app was released in June 2013, it was touted as a free mobile application that allowed public housing residents to share any maintenance feedback immediately to the responsible town council.

The report on June 11, 2013 ("One app to report estate faults and maintenance issues") said that a lift breakdown was to be attended to in 25 minutes, and unswept or dirty corridors were to be attended to within a day.

I submitted a photo through the app last Tuesday to report that a ceiling cable metal case cover had fallen. I received an automated reply that my report had been received.

However, after a week, the cover is still lying against the wall next to the lift.

I have read through the feedback on the app's website, and it seems that I am not alone, as there are others who have also remarked that their complaints have gone unanswered.

Have HDB fixtures been failing so often recently that town councils are finding it harder to respond promptly?

Yeo Shuan Chee

A version of this article appeared in the print edition of The Straits Times on November 29, 2016, with the headline 'Slow response to maintenance feedback via iTown@SG app'. Print Edition | Subscribe