We thank Ms Lee Siew Yeen for her feedback (More needs to be done for recycling to take off in S'pore; Feb 8).
When Ms Lee visited the Singapore Post branch at Clementi Mall, the post office staff offered her more than one ReCycle envelope for her phones and chargers.
The staff explained that her various devices had to be placed in different envelopes so the items would fit through the opening of a post box because the ReCycle programme taps the postal network.
At this point, ReCycle bins are available at selected post offices and Singtel outlets across Singapore, and the outlets in the mall are not among them.
We acknowledge that more can be done to better educate our front-line staff and partners about the ReCycle programme, and we would like to assure Ms Lee that we are committed to improving the programme.
Since its launch in June last year, we have seen an increase in the volume of e-waste being collected and we are exploring ways to expand our reach with more collection points and larger bins to accommodate bulkier items.
Selena Chong (Ms)
Vice-President Corporate Sustainability
Vice-President Group Sustainability