The Government has introduced the Pioneer Generation Package (PGP) for all pioneers since last September. My parents are beneficiaries of the package.

According to our general practitioner, we are supposed to be able to log on to the Community Health Assist Scheme (Chas) website to retrieve information on the transaction history on the usage of these PGP cards, for medical or dental visits.

When I logged on to the website, it said that no history records can be found or were available.

This has happened from the time of the implementation of the card.

In May, I e-mailed the agency in charge of the PGP, which sent my query to other agencies, including Chas, the Ministry of Health and the Agency for Integrated Care.

However, until now, there has been no reply to my inquiry.

The Government has set up a Municipal Services Office to focus on the delivery of municipal services.

The same thing should be done for healthcare services so that the people do not have to go through the hassle of a merry-go-round to get answers.

Sharon Tan (Ms)