Retain manned counter to help seniors

Senior citizens of the pioneer generation are in the age group which often requires the services of a live-in maid.

However, not being IT-savvy, many of us are not familiar with the use of the computer, as a result of which, we are unable to recruit maids without employing the services of an agency.

The exorbitant fees charged by some of these agencies are, however, painfully felt by those who no longer have a regular income.

Recently, I had to manage the documentation on my own, and called the Ministry of Manpower (MOM) to ask for assistance.

I was informed that they no longer provide these services.

I ended up running from pillar to post to get the documents ready.

As those of my generation struggle to make the transition to the IT world of the future, it would be helpful if MOM maintains a booth or counter to help senior citizens with this recruiting process.

Padmini Kesavapany (Mrs)

A version of this article appeared in the print edition of The Straits Times on August 27, 2015, with the headline 'Retain manned counter to help seniors'. Print Edition | Subscribe