Mr Reuben Cheang raised concerns ("Slow action on unattended bag at airport"; Nov 23) about the slow response by various officers at Changi Airport to an unattended bag at the baggage claim area, which is a restricted area and not accessible to the public .

All baggage arriving in Singapore is screened and checked, to ensure that there are no items of security concern.

The airport has an established process for handling unclaimed baggage. In general, all unclaimed baggage will be referred to the Baggage Lost & Found counter at the baggage claim area.

We agree that the officers should have been more responsive and could have dealt with the situation more promptly when Mr Cheang brought the matter to their attention.

We will work with the relevant airport agencies to set this right and reinforce the need for our officers to be vigilant and responsive, especially in today's security climate.

We thank Mr Cheang for his feedback and vigilance in keeping Singapore safe and secure.

Serene Wong (Ms)

Head

Public & Internal Communications

Corporate Communications Division Immigration & Checkpoints Authority