Postman hands over registered item to neighbour

Recently, a registered item was sent to me from overseas. However, I was not home to receive the item. I was shocked when I found out that the postman had handed the item to my neighbour, who signed for it on my behalf.

Why did Singapore Post allow a third party who is not staying in the recipient's unit to sign and receive a registered item?

Furthermore, the postman had handed over two letters via ordinary mail together with the registered item to my neighbour.

SingPost has a disclaimer of not being liable for lost mail sent via ordinary mail.

Where items are handed over to third parties and not the intended recipient, who then bears the responsibility when the items go missing?

Mail and packages are confidential and private. It is unacceptable for SingPost to hand over packages, especially registered items, to a non-intended recipient.

Hoe Jia Hui (Ms)

A version of this article appeared in the print edition of The Straits Times on November 26, 2015, with the headline 'Postman hands over registered item to neighbour'. Print Edition | Subscribe