We note Mr Simon Tam Wing Tsang's feedback and thank him for his support ("Bank's handling of promotion misleading"; Nov 5 ).

In our SMS marketing, it was stated that the promotion vouchers were given out on a first-come, first-served basis.

Due to the overwhelming response we received, all vouchers were fully redeemed within the first few days.

We have since worked with Mr Tam to clarify the matter.

Jacquelyn Tan (Ms)

Managing Director and Regional and Singapore Head,

Cards and Payments

Personal Financial Services

United Overseas Bank