How effective is public shaming in deterring bad behaviour?
I disagree with some of the words used to describe the man who did not give up his seat, but I support the public shaming. If one conducts oneself with proper respect and decency, not only to oneself but also to others, there is nothing to be afraid of.
Public shaming is wrong on so many levels because there are always two sides to a story. Giving up a reserved seat should be done in utmost sincerity, not because you're afraid to be "Stomp-ed".
Nurul Nabila Bte Azman
How can prepayment schemes be made less risky for customers?
Prepayments and deposits are essentially taking deposits from the public... There should be clear regulations for such activities, and all businesses doing so should comply with them. Businesses should not be allowed to essentially borrow from the public, in this case, their customers, in the guise of selling packages.
Use a third party, like a bank, to hold the money in trust between buyers and sellers. Monies (should be) released only upon services provided.
It all depends on the decision of the customers, if they want to prepay for certain packages that are cheaper than individual visits. But they should understand that there is a risk of losing the money if the business shuts down.