Samsung takes all customer feedback very seriously and we have a rigorous investigation process for every concern raised by our customers ("Some Note7 phones needed second swop"; yesterday).

The array of rainbow colours observed on the screen of the Galaxy Note7 is a screensaver available on Android smartphones.

The Note7 is equipped with fast-charging function, and when the phone is in fast-charging mode, this will be displayed on the screen.

Esther Low (Ms)

Head of Public Relations

Samsung Electronics Singapore