WRITER OF THE WEEK

Lawrence Law: Both good and bad feedback should be encouraged

Mr Lawrence Law with (from left) his daughters Nadene and Regine and his wife Patricia. Mr Law writes to give feedback so that it can lead to improvements in various areas.
Mr Lawrence Law with (from left) his daughters Nadene and Regine and his wife Patricia. Mr Law writes to give feedback so that it can lead to improvements in various areas.PHOTO: COURTESY OF LAWRENCE LAW

WHO: Lawrence Law Cher Khiam, a marketing consultant in his 50s.

MY FAMILY: Married to film producer and arts journalist Patricia Chen, 47, with two daughters - Nadene, 20, has just completed NUS Law First Year, and Regine, 18, is in her final year at the School of the Arts. Patricia has just completed two films on two famous Asian arts collectors and writes for arts newspapers and magazines.

MY HOME: An apartment near Newton.

MY HOBBIES: Football - I have been a crazy supporter of Manchester United since 1968, the days of George Best, Denis Law and Bobby Charlton - reading and music. I listen to all kinds of music, especially rock and gospel.

I STARTED WRITING TO THE FORUM PAGE...: Around 2007

WHAT I WRITE ABOUT: The first time was about poor service by an international airline. Subsequently, I wrote about health costs and on general issues.

WHY I WRITE: Because I hope to see improvement - be it in customer service or health costs or other areas.

I READ THE FORUM PAGE BECAUSE...: I want to keep in touch with issues that concern Singaporeans, as well as the responses by the parties or the authorities involved. Once, I wrote to compliment Dr Vivian Balakrishnan, Minister for the Environment and Water Resources, who replied to my e-mail concerning an environment issue at 3am. Feedback (for good or bad service) should be encouraged so that there will be continual improvement.

MY WISH FOR SINGAPORE: That Singapore will continue to prosper, and Singaporeans can continue to enjoy a good quality of life. Hopefully, there can be lower health costs - with more hospitals and doctors (especially specialists) to meet the demands of our ageing population. More should also be done to help the severely handicapped from poorer homes. It is very sad to see them struggle physically and financially.

A version of this article appeared in the print edition of The Straits Times on June 22, 2015, with the headline 'WRITER OF THE WEEK'. Print Edition | Subscribe