Honour published flight times

I BOOKED two air tickets from Bangkok to Singapore with Scoot in April.

The flight time of 3.30am allowed me to attend a wedding dinner in Bangkok the day before.

On June 3, the airline changed the flight time from 3.30am to 1.15am. Last Thursday, it changed the flight time yet again, this time to 10.55pm the day before.

I would not be able to make this new flight time as I did not want to miss the wedding dinner. This meant I had to book another flight and pay for another night of accommodation.

When I contacted Scoot about the change, it said it had a no-refund policy for cancellations.

It was through no fault of mine that the flight time was changed to one that could not accommodate my plans. Yet, the company refused to provide a refund for the disruption it had caused.

Many passengers decide to fly Scoot because it is a subsidiary of the renowned Singapore Airlines. They trust that the airline will fly at the agreed time. For the airline to penalise passengers for its own changes is shocking.

Desmond Teo Ee Hock

A version of this article appeared in the print edition of The Straits Times on June 23, 2015, with the headline 'Honour published flight times'. Print Edition | Subscribe