Home deliveries during office hours not feasible

In today's world, where both spouses need to work, most households often do not have anyone at home during office hours.

Hence, online stores must look into their delivery services, which operate during office hours, when no one is around to receive them.

Some delivery services call customers when they are at the doorstep. However, this is not helpful as they will not wait, even if you are on the way home. Some then demand an additional fee for a second delivery attempt.

Even if there is a pre-arranged time scheduled for delivery, some delivery men do not keep to the agreed time and become unhappy when the customer is not at home.

The customer then has to reschedule, and this scenario can repeat itself when the delivery man constantly does not keep to schedule.

It is not realistic to expect customers to take time off from work to wait for deliveries. I hope local delivery companies can look into improving their level of service and find a delivery model that is more relevant.

Wong Boon Hong

A version of this article appeared in the print edition of The Straits Times on September 12, 2015, with the headline 'Home deliveries during office hours not feasible'. Print Edition | Subscribe