We applaud and support the effort of Jurong Point Shopping Centre ("Tap-in to use toilet for the disabled/Malls 'will study card access system'"; last Friday), as the Handicaps Welfare Association (HWA) has been operating a rehabilitation centre at this mall.
All our clients are people with disabilities (PWDs), and most of them are dependent on wheelchairs.
In Britain, a special key is given to people with disabilities to access the accessible toilets.
HWA believes that public education should go hand in hand with the implementation of the new system. Ideally, there should be an awareness campaign to educate the public to refrain from using the disabled toilets.
PWDs are in real need of such specially designed toilets, as the regular toilets cannot accommodate their wheelchairs or motorised wheelchairs, and their caregivers may need to transfer the disabled user to the toilet seat.
So, if an accessible toilet is occupied, they will have no other choice besides finding another accessible toilet, which could be far away from the location.
Handicaps Welfare Association