Fallen barrier at carpark: Who's responsible?

I was at Tan Tock Seng Hospital on Sept 29 for treatment, and parked my car at the open carpark outside the accident and emergency department.

When I returned, I found a broken gantry barrier in front of my car and the bonnet of my car dented.

I reported the incident to the security office. There were closed-circuit television cameras located at the entrance to the carpark.

A few days later, I was informed that the case had been handed over to the hospital's insurer, XL Insurance.

On Oct 20, the insurer informed me that the hospital was not liable for the incident as the barrier fell on its own and that I should approach the contractor for the barrier, Wei Long Electronics.

It even said that there was a disclaimer notice displayed at the carpark entrance.

When I approached the contractor, it also claimed that it was not responsible for the fallen barrier.

The incident has dragged on for almost a month and all parties say they are not responsible. It seems that the fallen barrier was an "act of God".

I am in a dilemma. I seek the hospital's direction on how the case should be resolved.

Tan Buck Yam

A version of this article appeared in the print edition of The Straits Times on October 30, 2015, with the headline 'Fallen barrier at carpark: Who's responsible?'. Print Edition | Subscribe