Driver's insurance claim: NTUC Income replies

Mr Tan Peng Loo said he reported to the Traffic Police and his "local cooperative insurance company" following an accident caused by a lorry driver three years ago ("Car accident victim penalised by insurance"; last Wednesday).

He eventually had to claim from his own insurance for his car repair, and his no-claim discount (NCD) was docked after the Traffic Police were unable to reach any substantive outcome in their investigation.

Mr Tan also said his insurer declined to renew his policy because he was deemed to be a high-risk driver.

Based on our records, Mr Tan was not insured with NTUC Income at the time of the accident. The repair claim and NCD were between Mr Tan and another motor insurer.

Mr Tan subsequently became our policyholder and has no record of accidents over the past three years.

We would also like to highlight that it is not the practice of NTUC Income to decline renewal of motor insurance policies based solely on claims experience.

We have contacted Mr Tan to make these clarifications.

Peh Chee Keong
Vice-President, Motor Insurance
NTUC Income

A version of this article appeared in the print edition of The Straits Times on August 25, 2015, with the headline 'Driver's insurance claim: NTUC Income replies'. Print Edition | Subscribe