Credit card verification: SIA replies

We thank Mr Chia Boon Teck for his feedback (Time for SIA to review its policy; July 28).

The measures that are in place for credit card verification are intended to prevent fraud.

However, we continually review our policies and practices, and will be doing so in this particular instance in order to improve convenience for our customers.

Bryan Koh

Vice-President

E-Commerce and Distribution

Singapore Airlines

A version of this article appeared in the print edition of The Straits Times on July 31, 2017, with the headline 'Credit card verification: SIA replies'. Print Edition | Subscribe