We recognise the critical role played by the Infocomm Development Authority (IDA), and respect its leadership in setting and maintaining global standards.
Despite our best intentions, it would appear that, on this occasion, we may have unfortunately fallen short of the regulator's expectations, and for this, we apologise.
Consistel will be raising an appeal in response to IDA's concerns.
We wish to emphasise that there has never been an intention to mislead IDA or misrepresent Consistel in any way.
A home-grown Singapore small and medium-sized enterprise with more than 20 years' experience and a host of innovations, patents and inventions to its name, Consistel is proud of its track record in designing, installing and providing consulting services for rolling out landmark network systems.
We provide high-performance mobile networks to hotel, resort, entertainment, retail, residential and sports facilities in Singapore, across iconic buildings such as Marina Bay Sands, Marina Bay Financial Centre and the Singapore Sports Hub, and around the region.
Consistel was the recipient of the Singapore Business Review's National Business Award 2016 for the state-of-the-art Wi-Fi system deployed at the Singapore Sports Hub.
The award is testimony to our capabilities in wireless network design, installation and operation.
This system has consistently delivered unparalleled service, for example, during the Rugby Sevens Tournament in April, or on other occasions when the National Stadium was at full capacity.
In January, TechRepublic reported that a record-breaking 10.1 terabytes of data were delivered during the Super Bowl football game at the Levi's Stadium in San Francisco.
During the recent National Day Parade, Consistel's system provided 14 terabytes (equivalent to 7,000 to 10,000 full-length movies), marking a major milestone for Singapore.
Consistel sincerely regrets any oversight that may have occurred in its response to and management of IDA policies and procedures.
The company looks forward to collaborating with IDA to address and resolve this case.
Anne Dellos (Ms)