Thankful for help to retrieve lost phone

On Sunday, I boarded a ComfortDelGro cab at Changi Business Park after my night shift, to go to Little India Arcade.

When I alighted, my mobile phone slipped out of my pocket and onto the back seat of the cab.

I realised it immediately but could not retrieve it, as the cabby had already driven off.

I tried to run after the taxi but failed to reach it when the traffic light turned green.

I was worried and at a loss, as I had important data and sensitive information on my phone.

I went to a nearby shop and asked the staff member on duty to lend me his phone.

He kindly obliged and I managed to contact Frances of the taxi operator's lost and found department.

The five anxious minutes that I was placed on hold felt like five hours. Finally, Frances came back on the line to say my phone had been found and that the driver, Mr Neam Kiah Guan, would be driving back to return the phone to me.

That was music to my ears.

I am sincerely grateful to Frances, Mr Neam and the shop's staff member, whose name I did not get.

It is nice to know there are good, caring people ready to help when needed.

A. Thiyaga Raju

Kind care, attention for late father

My family and I extend our utmost gratitude to Dr Sanjiv Nair, Dr Lau Wai Keat and all the nurses who cared for my late father Suppiah Mathuvan during his two stays at National University Hospital between May 2 and May 18.

We also thank members of the Agency for Integrated Care's Aged Care Transition (Action) team who helped in the long-term assessment for my father, particularly Madam Siti Zahirah, Ms Anesah and another woman whose name I cannot remember.

Their assistance with means testing, concessions and subsidies for my father's medical expenses was very beneficial.

We were very impressed by Madam Siti's knowledge, family care integration, assistance and dedication.

During her home visit to check on my father, she assessed his condition to be "very critical" and assisted us in calling for an ambulance.

I cannot bear to think of the consequences had she not been there that day.

I hope that the Action scheme, with its highly trained and professional staff, will continue to aid the elderly and their families during times of ill health.

Segar Suppiah