Much help during car breakdown
On the evening of Nov 12, my family and I were driving into Johor Baru after clearing the Singapore immigration checkpoint when there was a loud explosion from our rented car and it stalled.
Checkpoint inspector Chong Kai Boon was the first to attend to us, and helped us to push the car aside so as not to cause a jam.
We were worried, as we were stuck in between countries, and had our elderly mother with us.
However, we were offered a place to wait, away from the traffic.
It took three hours for the tow truck to arrive and deliver a replacement car. Throughout it all, the officers showed exemplary customer service and concern for our well-being.
They went the extra mile and exceeded our expectations by far.
Many thanks to inspectors Chong, Ng Jian Hui, Rowena Chan and Syed N, and the tow truck driver, who had to drive to his home in the east to pick up his passport in order to get to us.
Abdul Rahman Razali
Attentive bus driver gets thumbs up
I was on SMRT bus service 985 from Choa Chu Kang to Boon Keng between 11am and noon on Nov 4.
The bus driver was extremely patient, drove cautiously and smoothly, and did not accelerate or brake abruptly.
He also made sure elderly passengers were properly seated before driving off, and even stepped out to help an elderly man who used a walking frame to board and alight.
His special attentiveness makes him a role model for all bus drivers to emulate.
Loong Chik Tong
Kind act the highlight of Singapore trip
I was recently in Singapore and found the city beautiful and the hospitality outstanding.
An absolute highlight for me was a simple act of kindness and generosity that occurred when I walked in the Gardens by the Bay on the morning of Nov 13.
There, I met an elderly man named Leong, who showed me a beautiful origami butterfly that he had made.
He then taught me how to make one myself and gave me careful handwritten instructions to take home so I could teach my daughters.
His kindness in sharing his skill and time with a stranger is my single most memorable impression from a fabulous trip.
Sue Grey (Ms)
NUH staff save dad's life
On Sept 11, my father A. Abdul Subchan Sahib was attended to by the National University Hospital's (NUH) accident and emergency team for a major cardiac episode.
As his condition took a sudden and unexpected turn for the worse, Dr Jesse Ong, who was the cardiologist on call, showed exemplary professionalism and kept my mother and me updated and reassured.
My deepest gratitude goes to Dr Ong and his team who fought a tough battle to save my father.
Special thanks go to Dr Lim Yinghao and Dr Adrian Low, who followed up on my father's care in Ward 28.
All the doctors were competent and sensitive, without compromising on safety. My heartfelt thanks to staff at Ward 28 and Ward 7A for their meticulous nursing care.
Mumtaz Begum (Mrs)