Bouquets: Good job in helping injured grandmother

Good job in helping injured grandmother

When my grandmother was travelling in China, on May 26, she suffered a bad fall, resulting in multiple fractures, and was rushed to a local hospital.

My family and I wanted to transfer her to a hospital in Hong Kong or Singapore as soon as possible. Luckily, she had purchased travel insurance from NTUC Income. Agents Daniel Woon and Fahan, with medical director Johan, immediately set to work on our request.

They also explained the policy to us and offered sound advice.

As permits would take time to be approved, my grandmother was transferred by ambulance to Hong Kong, while the rest of us made the journey by bus.

However, more than 10 hours after being admitted to a Hong Kong hospital, a doctor had yet to see my grandmother.

We called the Ministry of Foreign Affairs (MFA) and the Singapore Consulate in Hong Kong for help. Officers Irene and Peishan were very helpful.

They called the hospital, made sure the necessary checks were done and ensured that the doctor saw my grandmother.

The MFA called twice to see if we needed more assistance.

Meanwhile, NTUC Income managed to arrange for an air ambulance to take my grandmother back to Singapore for treatment.

Dr Johan and Nurse Suan took great care of her during the flight and on the way to Singapore General Hospital. Fifty hours after the accident, she was home.

My family and I are grateful to everyone involved for their help.

Zheng Hanyi (Ms)

A version of this article appeared in the print edition of The Straits Times on July 03, 2015, with the headline 'Bouquets'. Print Edition | Subscribe