Good deed by woman and son
On the afternoon of July 16, my son left his wallet behind while rushing to alight at Sembawang MRT station.
Later, while at Bukit Batok MRT, he reported the loss to the staff at the control room, in case someone had found it.
That night, past midnight, a woman and her son turned up at our door to return the wallet.
The woman apologised to us, saying that her son should have returned the wallet earlier but he had been on his way to work. She said that her son had kept the wallet, in case it fell into the wrong hands, and as soon as she found out about it, she urged him to return it quickly.
We did not manage to get their names, but we thank the young man for his initiative in keeping the wallet safe, and his mother for her timely advice. They had come all the way to our home, at so late an hour, just to return the wallet.
This is one mother who has taught her son well.
Ng Shook Chaw (Madam)
Bank employee a real asset
I would like to highlight the exemplary service given by Ms Adeline Chua from UOB's Changi Airport branch.
I was once stranded at the airport with no access to my account. Frantic, I went to the branch and Ms Chua straightened out the glitch and sent me on my way.
Just recently, I needed an Internet banking token urgently, and she arranged for one to be picked up at my earliest convenience.
Ms Chua has exceeded my expectations of good service, time and time again. She takes pride in her work and puts customers first. She is truly an asset to the bank.
Lee Teck Chuan
Understanding officer who did job well
Parents who had parked outside West Spring Kindergarten (Segar Close) on July 21 at 1.15pm, while waiting for their children, have much to thank Land Transport Authority (LTA) enforcement officer Alvin for.
The kindergarten's morning session was supposed to stop at 1pm but ended later, for some reason. There were also more cars there than usual because of another event, which coincided with the late release of children.
I explained this to Alvin while the other parents waited, worried that their cars might be booked.
He was kind and understanding, yet controlled the traffic well.
He remained cool despite the very hot and humid weather, and ensured that his presence deterred drivers from parking on at least one side of the two-way road so as to prevent congestion. All in all, Alvin did an outstanding job.