Baffled by hefty charge for Uber ride

On a recent Sunday morning, I took my first ride using Uber to get from Pasir Ris to Yishun.

The app indicated that the ride would cost $11. But at the end of the ride, the driver told me I had to pay a whopping $43.

The ride would normally have cost me $17 in a ComfortDelGro cab.

The driver said it was due to a big surge in demand.

However, not once did I see any indication of a surge on the app. Furthermore, it was a clear Sunday morning, and there had been eight Uber cars waiting for a pick-up in the vicinity.

I am baffled by this incident. What is the justification for this high price?

I have sent several e-mail messages asking for a refund on the difference in fare, but there has been little action from Uber.

Wilma Elizabeth Chai (Mrs)

A version of this article appeared in the print edition of The Straits Times on January 14, 2017, with the headline 'Baffled by hefty charge for Uber ride'. Print Edition | Subscribe