The aim of the activity in yesterday's report ("WSQ course on effective communication gets F mark") is precisely to highlight the need to stay objective and respectful, and to be mindful of one's actions in a negotiation.

It was made clear before and after this activity that we live in a diverse environment and that it is important to be sensitive in the way we communicate with others.

It is unfortunate that this activity has been taken out of context and misunderstood. This is the first time this has happened.

Since 2011, we have trained more than 1,000 participants in this module, and no one has failed this activity so far, including Mr Lai Yew Sin, who participated in it.

At the end of the training, we conducted an evaluation for all the learners, and, based on the summary report, the two-day training scored 4.4 out of 5 (rating of 1 means highly unfavourable and 5 is highly favourable).

Remarks from other participants for this class include:

•"Trainer is very specialised in her profession. Builds good rapport with all learners. Good lifestyle examples exemplified with very insightful and interesting pointers to note."

•"Interesting and open-minded programme."

•"Trainer is very organised and knows of ways to make the lesson interesting and fun."

Given that this activity has been made public, and given its perceived insensitivity, we will replace it immediately.

Eagle Infotech Consultants respects individuals regardless of their background, and we strive to carry out our training activities in a fair and unbiased manner.

Liana Tang (Mrs)

Managing Director

Eagle Infotech Consultants