Rail operators can do a lot more to ease the pain when there is a delay or breakdown, says the writer. Most of it lies in effective communication. Today, it is evident that commuters do not have sufficient information given in a timely manner for the
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Rail operators can do a lot more to ease the pain when there is a delay or breakdown, says the writer. Most of it lies in effective communication. Today, it is evident that commuters do not have sufficient information given in a timely manner for them to decide whether to wait out a delay or seek another travel option.
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