Singapore Exchange's Central Depository to move service centre to Buona Vista on Apr 14

The Singapore Exchange's (SGX's) Central Depository (CDP) will move its customer service centre and operations to The Metropolis, near the Buona Vista MRT Interchange on April 14.

The new centre will offer customers easier access via a sheltered link to the Buona Vista MRT Interchange, a smart queuing system aimed at minimising waiting times and more self-help kiosks.

SGX serves over 150,000 customers each month through its call centre, online services, and the CDP customer service centre.

Of these, over 80 per cent of customers use for various services while another 3 per cent email the exchange.

The call centre serves 7 per cent of customers and the customer service centre, which is visited by an average 3,000 customers each month, serves the remaining 2 per cent.

Other SGX business units will also relocate to the Metropolis in the weeks from March 28.

Once completed, up to 70 per cent of SGX employees will operate from the Metropolis, while the rest will remain at SGX Centre.

"With the move, we are taking the opportunity to upgrade our SGX CDP customer service centre," said Ms Lynn Gaspar, head of retail investors at SGX.

" We offer the same counter services, and are expanding our self-help counters to help retail investors become more empowered in their investment management."