POSB rolls out improvements at branches to cut waiting times for customers

POSB branch at Ang Mo Kio Avenue 6 on Feb 2, 2014. POSB has rolled out new features at its branches to reduce queuing times for customers. -- ST PHOTO: KEVIN LIM
POSB branch at Ang Mo Kio Avenue 6 on Feb 2, 2014. POSB has rolled out new features at its branches to reduce queuing times for customers. -- ST PHOTO: KEVIN LIM

Singapore's largest retail bank POSB has rolled out new features at its branches to reduce queuing times for customers.

It has replaced the general enquiries station at the entrance of each branch with "quick serve" counters to deal with non-cash-related transactions.

Customers seeking cash-related services, such as deposits and withdrawals, will no longer have to queue up at the general enquiries station first before being redirected to join the main queue.

Other infrastructural improvements include teller-assisted units, which are designed to save each customer an average of two minutes.

Previously, bank tellers had to manually count cash deposits and withdrawals. But with the new system, the bills will be counted automatically and fed into or dispensed via the teller-assisted units.

These units operate similarly to ATM machines, where notes of different denominations can be counted and sorted. This reduces the tallying process at the end of the day by 30 minutes and minimises errors.

Such improvements are part of an initiative, which started last year, to remodel POSB Bank branches.

At the Ang Mo Kio Central branch on Monday, POSB also launched a new uniform for its service staff.

The champagne gold jacket has been replaced by a navy blue suit, with the POSB logo imprinted as a floral motif on the cuffs.

This is the 10th design rolled out by the bank since 1972, when the first independent bank branch was launched.

All 730 service staff are expected to don this new uniform by next month.

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